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Refund Policy

Last updated: June 10, 2023

Thank you for choosing Twelve21 Jewelry. We aim to provide exceptional products and services to our customers. Please review our policy carefully before making a purchase.

Sales are Final: All sales made through our website are final. We do not offer refunds or exchanges for change of mind or preference.

Re-Welding Service: We stand by the quality and craftsmanship of our bracelets. If your bracelet breaks within a reasonable period of time, we are committed to addressing the issue promptly and to your satisfaction.

Free Re-Welding: If your bracelet breaks, regardless of the cause, we offer a free re-welding service. Simply contact our customer service team at [email address/phone number] to initiate the re-welding process.

Proof of Purchase and Return Process: To avail of the re-welding service, please provide proof of purchase, such as your order number or receipt. Our customer service team will guide you through the return process and provide instructions on how to send the item back to us.

Conditions for Re-Welding: The following conditions apply to the re-welding service:

  1. The bracelet must have broken within a reasonable period of time from the date of purchase.

  2. The item must be returned to us for re-welding.

  3. We reserve the right to assess the item upon its return to determine if it is eligible for re-welding.

Contact Us: If you have any questions, concerns, or need assistance with a re-welding request, please reach out to our customer service team at [email address/phone number]. We are here to help and will respond to your inquiry as soon as possible.

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